QUALITY 'FROM THE IMPLEMENTATION OF THE CHARTER OF SERVICES
The innovative element of the Children's Center "Padre Antonio" is to point to the connection between the social demand documented (item questionnaire) and the territory of Mandriola possible results that are obtained from the service provided and the type of assistance offered.
becomes crucial therefore adopt an approach based on ex-ante transparency index and methodological clarity, a internalization and application of the concept of quality of concrete in a variety of essential elements and accountability in management decisions.
All this is accomplished through a tool: CHARTER SERVICES
This document offers a twofold opportunity: on the one hand, provides users with the attitude that the center wants to take children to a service that is continuously improving and updating and the other to ensure all those involved a route to professional growth.
Moreover, the realization of this document is all'addempimento regulatory response that links the granting of accreditation (l.328 / 2000).
The methodology used is that of a typical analytical approach with a cascade process.
For now list the contents that will be studied in future publications: the organizational situation of the service, the mission, size, quality, the local context, the general objectives, the qualitative and quantitative indicators, the general and specific standards, the plan of training, improvement strategies, planning and action by the nursery, school children and after school.
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